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What's new

2018

2018.12
Consumer Hotline for Tourists has been launched. (News)
2018.11
NCAC Launches "Consumer Hotline for Tourists" (News)
2018.7
Beware of heat, leakage or explosion of batteries! Check batteries in emergency flashlight, radio, etc. (News)
2018.7
It wasn't supposed to be like this! Contractual trouble over price or service of cleaning out belongings of the departed (News)
2018.6
Illegality of CO2 emissions trading was recognized (Judgments)
2018.6
MOU of Complaints Handling concluded between NCAC and Consumer Council of Hong Kong (Previous Events)
2018.6
Cyanide compounds contained in health tea using loquat seeds - Beware of excessive intake because decomposition thereof in the body may produce hydrocyanic acid (News)
2018.6
New private lodging business rules have been introduced! Before booking private lodging, confirm the total charges and cancellation policy. (News)
2018.5
Trouble over a foreign-currency life insurance contract signed at a bank (Consultation Cases)
2018.5
Liability of a pet-related company and a pet stylist for cutting part of a cat's tail (Judgments)
2018.4
Electrically heated carpets that automatically operate in the "high" mode for the first 30 minutes (Consultation cases)
2018.4
Beware of various kinds of troubles related to cryptocurrencies (News)
2018.4
Accidental ingestion of high powered magnetic balls - infant's digestive tract got holes, and the magnetic balls were removed by laparotomy (News)
2018.4
Message from the President (About NCAC)
2018.3
Accidental ingestion of fidget spinner parts by infants (News)

2017

2017.12
MOU of Complaints Handling concluded between NCAC and ODR Latinoamerica in Latin America and Spain (Previous Events)
2017.12
Case wherein the court denied illegality of women-only train carriages (judgments)
2017.12
Ten major topics for 2017 related to consumer affairs (News)
2017.12
Mobile carrier induced an elderly consumer to make a contract for unnecessary service as a condition for special offer (Consultation Cases)
2017.11
Beware of accidental ingestion of heated tobacco products by infants (News)
2017.11
Water leakage from a drum type washing and drying machine due to use of an unsuitable coupling (Consultation Cases)
2017.10
Results of telephone consultation through "Over-60 Consumer Trouble Dial 110" (News)
2017.9
Caution - Children are prone to burns from hot surfaces. Window of a grill unit remains hot even after use. (News)
2017.9
Intended to sell disused articles, but happened to sell precious metals! Many old people got in trouble with door-to-door buyers, especially when sorting out belongings. (News)
2017.9
Virtual currency purchased after solicitation by acquaintance (Consultation Cases)
2017.8
Beware of eye damage from contact lenses (input through Doctor Mail Box) (News)
2017.8
Steel rack broken when loaded less than the withstand load (Consultation Cases)
2017.8
FY2016 Summary of Consumer Affairs inquiries registered to PIO-NET (News)
2017.8
FY2016 Summary of Harmful and Hazardous Incident Data received through PIO-NET (News)
2017.8
FY2016 Summary of inquiries about cross-border consumer disputes received by Cross Border Consumer Center Japan (CCJ) (News)
2017.7
Beware of accidents when using a grass cutter! (News)
2017.7
Don't reply to unfamiliar email or SMS! Spam emails may drag you into trouble! (News)
2017.6
FY2016 Summary of "Consumer Trouble Mail Box" (News)
2017.6
Trouble with a foreign multilevel marketing company that claims no relation to Japanese laws - Company is based abroad!? I was told that I could earn money by introducing someone. (News)
2017.6
MOU of Complaints Handling concluded between NCAC and Consumers' Foundation, Chinese Taipei (Previous Events)
2017.5
Never-ending problems in hair removal treatment (News)
2017.4
It wasn't supposed to be like this! Trouble after buying a cheap smartphone - Confirm specific services and procedure, in addition to price. (News)
2017.4
Tort liability of senior members involved in massive fraud by L & G similar to multilevel marketing (Judgments)
2017.3
Be careful when solicited to buy virtual currency by your acquaintance or at a seminar. Don't believe words like "It's surely profitable". (News)
2017.3
MOU concluded between NCAC and NCCC (Malaysia) to ensure mutual cooperation in solving cross border consumer complaints (Previous Events)
2017.2
Tort liability of a horse racing winning strategy dealer(Judgments)
2017.2
Folding chair legs spread and the seat fell down(Consultation Cases)
2017.2
MOU of Complaints Handling concluded between NCAC and the Chartered Trading Standards Institute in the UK (Previous Events)
2017.1
Beware of troubles when using metal tire chains; Slack in chains or over speed may cause breakage of chains and unexpected accident (News)

2016

2016.12
Ten major topics for 2016 related to consumer affairs (News)
2016.12
Beware of handling hair dryers; you might get burned from ignition or sparks, and your hair might be sucked and caught (News)
2016.11
Results of telephone consultation through "Over-60 Consumer Trouble Dial 110" (News)
2016.11
Lawsuit over side effects of anticancer drug Iressa (Judgments)
2016.11
Car sun visor shield suddenly flipped down and blocked driver's view; Stop using it if fixing is loose (News)
2016.10
Toppling of water heater's hot water tanks; poor installation hidden till the big earthquake (referring to Kumamoto earthquake related inquiries) (News)
2016.10
Matches in a matchbox caught fire(Consultation Cases)
2016.9
Health food mail order business which does not properly indicate that regular purchase is required (Consultation Cases)
2016.9
Beware of trouble with online travel bookings; it turned out to be unreserved when arriving at hotel!? (News)
2016.8
Be careful! Children's feet might be caught in the wheel while double riding; Bicycle spoke injuries have frequently occurred (News)
2016.8
NCAC and Philippine Department of Trade and Industry concluded the MOU on cooperation in consumer consultation for cross border consumer issues (Previous Events)
2016.7
Company soliciting gold CFD trade without license and not giving an agreed refund (Consultation Cases)
2016.6
NCAC and Thailand Office of the Consumer Protection Board concluded the MOU on cooperation in consumer consultation for cross border consumer issues (Previous Events)
2016.6
FY2015 Summary of "Consumer Trouble Mail Box" (News)
2016.6
Bank accepted a request for withdrawal by account holder's daughter; the bank was not judged to be at fault in duty of care (Judgments)
2016.5
Divination website which makes users pay to contact a diviner many times (Consultation Cases)
2016.5
Liability of seller and broker for defects in retaining wall and block wall for a used house (Judgments)
2016.5
Underpants advertised as to absorb a small amount of incontinent urine - Don't rely on it too much. It may seep out - (News)
2016.4
Beware leakage from a smartphone case containing liquid (News)
2016.4
Electricity retail liberalization has started - Collect right information and fully understand your contract details! Watch out for opportunistic solicitations - (News)
2016.3
Never enter a rip-off bar! - Cheerful mood vanishes, ends up with hefty charges - (News)
2016.3
NCAC NEWS(Vol.27,No.6) (News)
2016.3
NCAC's English website has been renewed.

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