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What's new

2019

2019.10
Memorandum of Cooperation on Complaints Handling concluded between NCAC and Consumer Rights Protection Centre of Republic of Latvia  (Previous Events)
2019.9
Troubles reported to Consumer Hotline for Tourists: partly caused by differences of culture and custom?  (News)
2019.9
Over 400,000 troubles experienced by consumers aged 60 or older! Learn from current problems to prevent them in the future  (News)
2019.8
Protect children from online trouble as family members! Trouble can be triggered by online game, adult website, regular purchase of health foods or cosmetics, SNS, etc.  (News)
2019.8
Surge in the number of inquiries about eyelash essence! Efficacy and labeling examined  (News)
2019.8
FY2018 Summary of Consumer Affairs Inquiries received through PIO-NET  (News)
2019.8
FY2018 Summary of Harmful and Hazardous Incident Data received through PIO-NET  (News)
2019.8
FY2018 Summary of inquiries about cross-border consumer disputes received by Cross-border Consumer Center Japan (CCJ)  (News)
2019.8
Quality survey of health food tablets and capsules - they might look like pharmaceutical products, but actually not!  (News)
2019.7
FY2018 Summary of "Consumer Trouble Mailbox" - Your information helped improve food labeling for allergens!  (News)
2019.7
Beware of accidents when playing with a float in the sea!  (News)
2019.6
Increase of inquiries about problems when a utility company is closing down or when a consumer is switching to another supplier  (News)
2019.6
Do not borrow money from someone you met on SNS!  (News)
2019.6
Rise in the number of inquiries about trouble over online ticket resale  (News)
2019.6
Beware of unexpected cash on delivery parcels and unrelated foreign packets  (News)
2019.5
Beware of contractual trouble over support services for the elderly such as guarantor service  (News)
2019.5
Beware of leakage from a smartphone case containing liquid: shiny but risky  (News)
2019.5
Contract for beauty treatment did not specify details of treatment and the number of times  (Consultation Cases)
2019.5
Causal relationship between exterior wall painting and chemical sensitivity was recognized; painting company's liability was affirmed  (Judgments)
2019.4
When ironing clothes on an ironing board, its legs were suddenly folded. The iron fell down and burned user's calf.  (Consultation Cases)
2019.4
Beware of money making offers: they say "you can get a reward from advertising goods on SNS" and induce you to make a large purchase  (News)
2019.4
Inquiries about billing fraud exceeded 200,000! If you don't remember anything about it, never contact the sender  (News)
2019.3
Are you okay with dental implants? No end of complaints about dental implants  (News)
2019.3
Acid foot care products may cause chemical burns or serious pain!  (News)
2019.2
Capsule sponge toy entered the body of a small child! After suffering from unexplained symptoms for 4 months, the girl had the object removed with general anesthesia.  (News)
2019.2
Be careful when buying tickets for Rugby World Cup Japan 2019™! Make sure you are accessing the official website before purchase.  (News)
2019.1
Credit card billing for unknown hotel charges  (Consultation Cases)
2019.1
Carefully respond to a punctured automobile tire - How to use emergency repair kit & How to replace a flat tire with a spare tire  (News)

2018

2018.12
Land seller was held liable for underground waste based on warranty against defects.  (Judgments)
2018.12
Be careful when using home emergency service for faucet leak repair, unlocking, etc.  (News)
2018.12
Ten major topics for 2018 related to consumer affairs  (News)
2018.12
Ignore fake notice including your mobile phone number  (News)
2018.12
Consumer Hotline for Tourists has been launched.  (News)
2018.11
Delivery of goods to a consumer who does not recollect ordering  (Consultation Cases)
2018.11
Color transfer from black jacket to bag  (Consultation Cases)
2018.11
Ignore fake notice claiming to be from District Court Administration Office  (News)
2018.11
Read description before using an hourly parking lot. If you use without reading it, you may be charged an unexpected hefty fee.  (News)
2018.11
NCAC Launches "Consumer Hotline for Tourists"  (News)
2018.11
Beware of fake security warning pop-ups when using the Internet  (News)
2018.11
Results of telephone consultation through "Over-60 Consumer Trouble Dial 110"  (News)
2018.10
Ignore fake notice claiming to be from National Lawsuit Notification Center under the jurisdiction of the Ministry of Justice  (News)
2018.10
Beware of fake shopping sites for winter clothes and shoes! Many troubles in winter  (News)
2018.10
Beware of contractual trouble at gyms; inability to cancel, expensive cancellation fee, etc.  (News)
2018.9
Trouble over cryptocurrency claimed to be newly listed on market  (Consultation Cases)
2018.9
Trouble over mobile package contract, use of smartphone, etc. - rise in inquiries from elderly consumers  (News)
2018.9
Trouble after taken in by sales talk "Why not repair your house using insurance money ?" - rise in inquiries from elderly consumers -  (News)
2018.9
FY2017 Summary of "Consumer Trouble Mail Box"  (News)
2018.8
Liability of a non-registered nursery where a baby died from choking  (Judgments)
2018.8
FY2017 Summary of Consumer Affairs Inquiries received through PIO-NET  (News)
2018.8
FY2017 Summary of Harmful and Hazardous Incident Data received through PIO-NET  (News)
2018.8
FY2017 Summary of inquiries about cross-border consumer disputes received by Cross-border Consumer Center Japan (CCJ)  (News)
2018.8
Beware of quick fortune-making ideas related to side job, investment, etc. Soaring problems about information sold on the Internet  (News)
2018.8
Regularly check video recorded by dashboard camera. It may fail to record due to SD card abnormality.  (News)
2018.7
Trouble between buyers and sellers over online flea market service  (Consultation Cases)
2018.7
Investment solicitation combined with romance scam was judged illegal  (Judgments)
2018.7
Beware of heat, leakage or explosion of batteries! Check batteries in emergency flashlight, radio, etc.  (News)
2018.7
It wasn't supposed to be like this! Contractual trouble over price or service of cleaning out belongings of the departed  (News)
2018.6
Illegality of CO2 emissions trading was recognized  (Judgments)
2018.6
MOU of Complaints Handling concluded between NCAC and Consumer Council of Hong Kong  (Previous Events)
2018.6
New private lodging business rules have been introduced! Before booking private lodging, confirm the total charges and cancellation policy.  (News)
2018.6
Cyanide compounds contained in health tea using loquat seeds - Beware of excessive intake because decomposition thereof in the body may produce hydrocyanic acid  (News)
2018.5
Trouble over a foreign-currency life insurance contract signed at a bank  (Consultation Cases)
2018.5
Liability of a pet-related company and a pet stylist for cutting part of a cat's tail  (Judgments)
2018.4
Beware of various kinds of troubles related to cryptocurrencies  (News)
2018.4
Accidental ingestion of high powered magnetic balls - infant's digestive tract got holes, and the magnetic balls were removed by laparotomy  (News)
2018.4
Electrically heated carpets that automatically operate in the "high" mode for the first 30 minutes  (Consultation Cases)
2018.3
Accidental ingestion of fidget spinner parts by infants  (News)

2017

2017.12
Case wherein the court denied illegality of women-only train carriages  (Judgments)
2017.12
Ten major topics for 2017 related to consumer affairs  (News)
2017.12
Mobile carrier induced an elderly consumer to make a contract for unnecessary service as a condition for special offer  (Consultation Cases)
2017.12
MOU of Complaints Handling concluded between NCAC and ODR Latinoamerica in Latin America and Spain  (Previous Events)
2017.11
Water leakage from a drum type washing and drying machine due to use of an unsuitable coupling  (Consultation Cases)
2017.11
Beware of accidental ingestion of heated tobacco products by infants  (News)
2017.10
Results of telephone consultation through "Over-60 Consumer Trouble Dial 110"  (News)
2017.9
Virtual currency purchased after solicitation by acquaintance  (Consultation Cases)
2017.9
Caution - Children are prone to burns from hot surfaces. Window of a grill unit remains hot even after use.  (News)
2017.9
Intended to sell disused articles, but happened to sell precious metals! Many old people got in trouble with door-to-door buyers, especially when sorting out belongings.  (News)
2017.8
Steel rack broken when loaded less than the withstand load  (Consultation Cases)
2017.8
FY2016 Summary of Consumer Affairs Inquiries registered to PIO-NET  (News)
2017.8
FY2016 Summary of Harmful and Hazardous Incident Data registered to PIO-NET  (News)
2017.8
FY2016 Summary of inquiries about cross-border consumer disputes received by Cross Border Consumer Center Japan (CCJ)  (News)
2017.8
Beware of eye damage from contact lenses (input through Doctor Mail Box)  (News)
2017.7
Beware of accidents when using a grass cutter!  (News)
2017.7
Don't reply to unfamiliar email or SMS! Spam emails may drag you into trouble!  (News)
2017.6
FY2016 Summary of "Consumer Trouble Mail Box"  (News)
2017.6
MOU of Complaints Handling concluded between NCAC and Consumers' Foundation, Chinese Taipei  (Previous Events)
2017.6
Trouble with a foreign multilevel marketing company that claims no relation to Japanese laws - Company is based abroad!? I was told that I could earn money by introducing someone.  (News)
2017.5
Never-ending problems in hair removal treatment  (News)
2017.4
Tort liability of senior members involved in massive fraud by L & G similar to multilevel marketing  (Judgments)
2017.4
It wasn't supposed to be like this! Trouble after buying a cheap smartphone - Confirm specific services and procedure, in addition to price.  (News)
2017.3
Be careful when solicited to buy virtual currency by your acquaintance or at a seminar. Don't believe words like "It's surely profitable".  (News)
2017.3
MOU concluded between NCAC and NCCC (Malaysia) to ensure mutual cooperation in solving cross border consumer complaints  (Previous Events)
2017.2
Tort liability of a horse racing winning strategy dealer  (Judgments)
2017.2
Folding chair legs spread and the seat fell down  (Consultation Cases)
2017.2
MOU of Complaints Handling concluded between NCAC and the Chartered Trading Standards Institute in the UK  (Previous Events)
2017.1
Beware of troubles when using metal tire chains; Slack in chains or over speed may cause breakage of chains and unexpected accident  (News)

2016

2016.12
Ten major topics for 2016 related to consumer affairs  (News)
2016.12
Beware of handling hair dryers; you might get burned from ignition or sparks, and your hair might be sucked and caught  (News)
2016.11
Car sun visor shield suddenly flipped down and blocked driver's view; Stop using it if fixing is loose  (News)
2016.11
Results of telephone consultation through "Over-60 Consumer Trouble Dial 110"  (News)
2016.11
Lawsuit over side effects of anticancer drug Iressa  (Judgments)
2016.10
Toppling of water heater's hot water tanks; poor installation hidden till the big earthquake (referring to Kumamoto earthquake related inquiries)  (News)
2016.10
Matches in a matchbox caught fire  (Consultation Cases)
2016.9
Health food mail order business which does not properly indicate that regular purchase is required  (Consultation Cases)
2016.9
Beware of trouble with online travel bookings; it turned out to be unreserved when arriving at hotel!?  (News)
2016.8
Be careful! Children's feet might be caught in the wheel while double riding; Bicycle spoke injuries have frequently occurred  (News)
2016.8
NCAC and Philippine Department of Trade and Industry concluded the MOU on cooperation in consumer consultation for cross border consumer issues  (Previous Events)
2016.7
Company soliciting gold CFD trade without license and not giving an agreed refund  (Consultation Cases)
2016.6
FY2015 Summary of "Consumer Trouble Mail Box"  (News)
2016.6
NCAC and Thailand Office of the Consumer Protection Board concluded the MOU on cooperation in consumer consultation for cross border consumer issues  (Previous Events)
2016.6
Bank accepted a request for withdrawal by account holder's daughter; the bank was not judged to be at fault in duty of care  (Judgments)
2016.5
Underpants advertised as to absorb a small amount of incontinent urine - Don't rely on it too much. It may seep out -  (News)
2016.5
Divination website which makes users pay to contact a diviner many times  (Consultation Cases)
2016.5
Liability of seller and broker for defects in retaining wall and block wall for a used house  (Judgments)
2016.4
Beware leakage from a smartphone case containing liquid  (News)
2016.4
Electricity retail liberalization has started - Collect right information and fully understand your contract details! Watch out for opportunistic solicitations -  (News)
2016.3
Never enter a rip-off bar! - Cheerful mood vanishes, ends up with hefty charges -  (News)
2016.3
Full liberalization of the electricity retail market in 3 weeks - Collect right information and fully understand contract details! Watch out for opportunistic solicitations -  (News)
2016.3
A person getting on an escalator handrail fell downstairs and died; negligence in product liability was not affirmed for the accidental death  (Judgments)
2016.3
NCAC NEWS(Vol.27,No.6)  (News)

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