What's New

2020.3
Beware of breakage of manual wheelchairs! Frame or wheel may break during use (News)
2020.3
Caution! Child may fall from diaper changing table! Risk of head injury is high and hospital stay may be required (News)
2020.3
Summary of the Year Since the Launch of the "Consumer Hotline for Tourists" - 65% of the inquiries are in Chinese - (News) [ Multilingual Report added ]

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Consumer Hotline for Tourists icon

Consumer Hotline for Tourists

The Consumer Hotline for Tourists offers telephone advice for overseas visitors to Japan who have experienced consumer detriment while visiting Japan. Feel free to call this hotline if you have trouble with a store, restaurant, bar, etc. during your visit.

* This hotline is closed until further notice.

Consultation Cases icon

Consultation Cases

This section introduces cases of inquiries received from consumers and consultation results thereof in detail. Each article describes how they solved problems, difficulties and points to note.

About NCAC icon

About NCAC

This section outlines the aim of establishment, main activities and so forth of the National Consumer Affairs Center of Japan, Incorporated Administrative Agency.