What's New

2020.7
FY2019 Summary of "Consumer Trouble Mailbox" - Your information helped improve price indication and terms of service! (News)
2020.5
Do you have the right information about products advertised as sanitizers or disinfectants? - Tips related to COVID-19 (News)
2020.4
Message from the President (Message from the President)

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Consumer Hotline for Tourists icon

Consumer Hotline for Tourists

The Consumer Hotline for Tourists offers telephone advice for overseas visitors to Japan who have experienced consumer detriment while visiting Japan. Feel free to call this hotline if you have trouble with a store, restaurant, bar, etc. during your visit.

Consultation Cases icon

Consultation Cases

This section introduces cases of inquiries received from consumers and consultation results thereof in detail. Each article describes how they solved problems, difficulties and points to note.

About NCAC icon

About NCAC

This section outlines the aim of establishment, main activities and so forth of the National Consumer Affairs Center of Japan, Incorporated Administrative Agency.