What's New

2023.9
Cannabinoid "THCH" is designated substance! Never obtain and use products including THCH (News)
2023.9
FY2022 Summary of Harmful and Hazardous Incident Data received through PIO-NET (News)
2023.7
Glasses susceptible to fracture due to residual strain at the edge! If you have one, contact your seller (News)
2023.7
Helmet use strongly recommended for riding bicycle or specified small moped! Current safety standards for bicycle helmets and cautions for children under one year (News)

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Consumer Hotline for Tourists

The Consumer Hotline for Tourists offers telephone advice for overseas visitors to Japan who have experienced consumer detriment while visiting Japan. Feel free to call this hotline if you have trouble with a store, restaurant, bar, etc. during your visit.

Consultation Cases icon

Consultation Cases

This section introduces cases of inquiries received from consumers and consultation results thereof in detail. Each article describes how they solved problems, difficulties and points to note.

About NCAC icon

About NCAC

This section outlines the aim of establishment, main activities and so forth of the National Consumer Affairs Center of Japan, Incorporated Administrative Agency.