What's New

2020.3
Summary of the Year Since the Launch of the "Consumer Hotline for Tourists" - 65% of the inquiries are in Chinese - (News) [ Multilingual Report added ]
2020.2
Memorandum of Cooperation on Complaints Handling concluded between NCAC and Consumer Protection and Technical Regulatory Authority of Estonia (PreviousEvents )
2020.1
Summary of the Year Since the Launch of the "Consumer Hotline for Tourists" - 65% of the inquiries are in Chinese - (News)

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Consumer Hotline for Tourists icon

Consumer Hotline for Tourists

The Consumer Hotline for Tourists offers telephone advice for overseas visitors to Japan who have experienced consumer detriment while visiting Japan. Feel free to call this hotline if you have trouble with a store, restaurant, bar, etc. during your visit.

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Consultation Cases

This section introduces cases of inquiries received from consumers and consultation results thereof in detail. Each article describes how they solved problems, difficulties and points to note.

About NCAC icon

About NCAC

This section outlines the aim of establishment, main activities and so forth of the National Consumer Affairs Center of Japan, Incorporated Administrative Agency.