FY2019 Summary of Harmful and Hazardous Incident Data received through PIO-NET
This summary reflects "harmful/hazardous incident data"1 collected by PIO-NET2 in FY2019.
Details of the information will be described on the "Annual Report on Consumer Affairs 2020", which will be released on NCAC's website in October 2020.
- 1 "Harmful/hazardous incident data" combines data on products, services, or facilities involved in an incident of harm, i.e. bodily injury and/or sickness or other disease, etc. ("harmful incident data") and cases in which there was the potential for harm, even though no actual harm was suffered ("hazardous incident data"). The data was registered through the end of May 2020. Moreover, the data excludes inquiries referred from local consumer affairs centers, etc. to NCAC.
- 2 PIO-NET is a database that collects information on inquiries concerning consumer affairs by linking NCAC with local consumer affairs centers and similar organizations across Japan via an online network.
Trends and characteristics in FY2019
- There were 16,406 incidents reported as "harmful/hazardous incident data", a 19.2% increase compared to the previous year.
- For "harmful incident data" as which 14,032 incidents were reported, the top three products/services were "health foods", "cosmetics", and "medical services". For "hazardous incident data" as which 2,374 incidents were reported, the top three products/services were "four-wheel automobiles", "prepared foods", and "bicycles".
- Regarding "harmful incident data", there was an increase of 3,038 incidents from the previous year, greatly affected by an increase of 2,111 incidents in "health food" and an increase of 1,048 incidents in "cosmetics".
- Regarding "hazardous incident data", there was a decrease of 395 incidents from the previous year, affected by a decrease of 30 incidents in "four-wheeled automobiles", a decrease of 28 incidents in "telephone-related equipment and tools", a decrease of 23 incidents in "personal computer peripheral devices" and other factors.