Message from the President
Welcome to the website of the National Consumer Affairs Center of Japan (NCAC).
On September 30, 2015, the term of all the NCAC's officials ended. On October 1, 2015, some of the officials were reappointed and others were newly appointed. I myself was reappointed as the President for the two and half year term till March 30, 2018, i.e. till the end of the term for the current medium-term objectives and plans.
NCAC has six officials: the President, three Executive Vice Presidents, and two Auditors from different backgrounds: universities, NCAC, the Cabinet Office, consumer organizations, local governments, financial organizations, and journalism. They serve in the current roles utilizing individual expertise. Half of the officials are women. We believe that NCAC pursues the policy of promoting active female participation, which has been set forth by the Japanese Prime Minister Abe.
On the same day: October 1, 2015, NCAC celebrated its 45th anniversary since NCAC was founded as a Special Corporation in October 1970. In the next milestone year 2020, the year of our 50th anniversary, the second Tokyo Olympic Games will be held. In the period around 1964, the year of the first Tokyo Olympic Games, consumer issues were brought to light and the consumer administration was initiated in Japan.
In this fiscal year, NCAC focuses on three key issues. Firstly, NCAC restarted using the training facilities in Sagamihara and initiated experience-based training sessions in May utilizing characteristics of the facilities. Secondly, the service of the Cross-Border Consumer Center Japan (CCJ) was transferred from the Consumer Affairs Agency to NCAC, and NCAC started operation of CCJ in June. Thirdly, NCAC renewed the Practical Living Information Online-NETwork (PIO-NET) and started to operate the updated PIO-NET at the end of September.
In addition to the three key issues, NCAC will further tackle on some new issues. Firstly, NCAC will respond to the Act on Special Measures Concerning Consumer Court Proceedings, which will be effective by December 2016 for redress of collective consumer damages. NCAC is legally required to redress consumer damages not yet covered by the Act prior to the enforcement thereof by taking the alternative dispute resolution (ADR) procedures.
Secondly, NCAC will further enhance efforts on consumer education, in particular on safety, linking product testing facilities and training facilities in Sagamihara. In this regard, NCAC intends to collect and display products concerned with critical consumer troubles (e.g. defective products that caused an accident), brochures from unscrupulous businesses, tools, etc., which can be used as actual materials for consumer education.
Thirdly, NCAC will respond to globalization by enhancing dissemination of information in English in order to ease access to our website from overseas consumer organizations, overseas consumer administration agencies, visitors from abroad, etc.
Profile of the President
Positions held / Awards
- April 2015
- Professor Emeritus at Hitotsubashi University
- October 2014
- Member, the Science Council of Japan / Leader, the Law Committee
- August 2013
- President, the National Consumer Affairs Center of Japan, Incorporated Administrative Agencies
- May 2013
- Prime Minister's Commendation for contributors to consumer support
- November 2012 - July 2013
- Leader, the Consumer ADR Committee, the National Consumer Affairs Center of Japan
- January 2012 - December 2013
- Chair, the Consumer Damage Relief Committee of Tokyo Metropolitan Government
- November 2010
- Minister of Economy, Trade and Industry Award for Industrial Standardization
- November 2009 - February 2015
- Member, the Civil Code Subcommittee (related to claims), the Legislative Council
- September 2009 - August 2011
- Chair, Consumer Commission, Cabinet Office
- April 2009 - March 2011
- Director, Hitotsubashi University School of Law
- February 2009
- Friendship Order awarded by the Vietnamese government
- November 2008 - November 2014
- Chair, the Japan Association for Consumer Law
- February 2008 - June 2008
- Member, the Council for Promoting Consumer Policy
- February 2007 - March 2013
- Chair, the Installment Sales Department, the Industrial Structure Council Chair, the Consumer Economy Division
- October 2005 - August 2009
- Chair, the Consumer Policy Committee of the Quality-of-life Policy Council
- June 2005 - February 2007
- Chair, the Consumer Economic Affairs Council
- September 2003 - May 2012
- Chair, the Council for Consumer Affairs of the Tokyo Metropolitan Government
- January 2001 - November 2010
- Bar examiner of the National Bar Examination (the second-stage of testing)
- January 2001 - November 2009
- Member, the Health Science Council
- January 2001 - December 2009
- Leader, the Special Committee on Consumer Policy, the Japanese Industrial Standards Committee
- May 1997
- Board Member, International Association for Consumer Law
- April 1991
- Professor, Faculty of Law, Hitotsubashi University
(Later, Professor at Hitotsubashi University Graduate School of Law)
- April 1987
- Assistant Professor, Faculty of Law, Osaka City University
- April 1979
- Assistant Professor, Faculty of Law, Hiroshima University
- April 1977
- Teaching Assistant, Faculty of Law, Kyoto University
- March 1977
- Withdrawal from a doctoral course at the Graduate School of Law, Kyoto University
- March 1974
- Bachelor of Law, Kyoto University