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Message from the President

Welcome to the website of the National Consumer Affairs Center of Japan (NCAC).

On September 30, 2015, the term of all the NCAC's officials ended. On October 1, 2015, some of the officials were reappointed and others were newly appointed. I myself was reappointed as the President for the two and half year term till March 30, 2018, i.e. till the end of the term for the current medium-term objectives and plans.

NCAC has six officials: the President, three Executive Vice Presidents, and two Auditors from different backgrounds: universities, NCAC, the Cabinet Office, consumer organizations, local governments, financial organizations, and journalism. They serve in the current roles utilizing individual expertise. Half of the officials are women. We believe that NCAC pursues the policy of promoting active female participation, which has been set forth by the Japanese Prime Minister Abe.

On the same day: October 1, 2015, NCAC celebrated its 45th anniversary since NCAC was founded as a Special Corporation in October 1970. In the next milestone year 2020, the year of our 50th anniversary, the second Tokyo Olympic Games will be held. In the period around 1964, the year of the first Tokyo Olympic Games, consumer issues were brought to light and the consumer administration was initiated in Japan.

In this fiscal year, NCAC focuses on three key issues. Firstly, NCAC restarted using the training facilities in Sagamihara and initiated experience-based training sessions in May utilizing characteristics of the facilities. Secondly, the service of the Cross-Border Consumer Center Japan (CCJ) was transferred from the Consumer Affairs Agency to NCAC, and NCAC started operation of CCJ in June. Thirdly, NCAC renewed the Practical Living Information Online-NETwork (PIO-NET) and started to operate the updated PIO-NET at the end of September.

In addition to the three key issues, NCAC will further tackle on some new issues. Firstly, NCAC will respond to the Act on Special Measures Concerning Consumer Court Proceedings, which will be effective by December 2016 for redress of collective consumer damages. NCAC is legally required to redress consumer damages not yet covered by the Act prior to the enforcement thereof by taking the alternative dispute resolution (ADR) procedures.

Secondly, NCAC will further enhance efforts on consumer education, in particular on safety, linking product testing facilities and training facilities in Sagamihara. In this regard, NCAC intends to collect and display products concerned with critical consumer troubles (e.g. defective products that caused an accident), brochures from unscrupulous businesses, tools, etc., which can be used as actual materials for consumer education.

Thirdly, NCAC will respond to globalization by enhancing dissemination of information in English in order to ease access to our website from overseas consumer organizations, overseas consumer administration agencies, visitors from abroad, etc.

Photo of Mr. Matsumoto, President

Profile of the President


Tsuneo Matsumoto

Positions held / Awards

April 2015
Professor Emeritus at Hitotsubashi University
October 2014
Member, the Science Council of Japan / Leader, the Law Committee
August 2013
President, the National Consumer Affairs Center of Japan, Incorporated Administrative Agencies
May 2013
Prime Minister's Commendation for contributors to consumer support
November 2012 - July 2013
Leader, the Consumer ADR Committee, the National Consumer Affairs Center of Japan
January 2012 - December 2013
Chair, the Consumer Damage Relief Committee of Tokyo Metropolitan Government
November 2010
Minister of Economy, Trade and Industry Award for Industrial Standardization
November 2009 - February 2015
Member, the Civil Code Subcommittee (related to claims), the Legislative Council
September 2009 - August 2011
Chair, Consumer Commission, Cabinet Office
April 2009 - March 2011
Director, Hitotsubashi University School of Law
February 2009
Friendship Order awarded by the Vietnamese government
November 2008 - November 2014
Chair, the Japan Association for Consumer Law
February 2008 - June 2008
Member, the Council for Promoting Consumer Policy
February 2007 - March 2013
Chair, the Installment Sales Department, the Industrial Structure Council Chair, the Consumer Economy Division
October 2005 - August 2009
Chair, the Consumer Policy Committee of the Quality-of-life Policy Council
June 2005 - February 2007
Chair, the Consumer Economic Affairs Council
September 2003 - May 2012
Chair, the Council for Consumer Affairs of the Tokyo Metropolitan Government
January 2001 - November 2010
Bar examiner of the National Bar Examination (the second-stage of testing)
January 2001 - November 2009
Member, the Health Science Council
January 2001 - December 2009
Leader, the Special Committee on Consumer Policy, the Japanese Industrial Standards Committee
May 1997
Board Member, International Association for Consumer Law
April 1991
Professor, Faculty of Law, Hitotsubashi University
(Later, Professor at Hitotsubashi University Graduate School of Law)
April 1987
Assistant Professor, Faculty of Law, Osaka City University
April 1979
Assistant Professor, Faculty of Law, Hiroshima University
April 1977
Teaching Assistant, Faculty of Law, Kyoto University
March 1977
Withdrawal from a doctoral course at the Graduate School of Law, Kyoto University
March 1974
Bachelor of Law, Kyoto University