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What is NCAC ?


The National Consumer Affairs Center of Japan (NCAC), established as an incorporated administrative agency, works as a core consumer advocate organization in accordance with the Basic Consumer Act.

NCAC handles consumer issues in collaboration with the government and local consumer centers located throughout Japan.

NCAC collects consumer related information from local consumer centers and other stakeholders in order to prevent the occurrence of similar problems and to hold back the expansion of the existing problems. Furthermore, NCAC provides advice to consumer counselors working in local consumer centers and solves their cases in cooperation. And now, NCAC conducts Alternative Dispute Resolution (ADR) procedures for important consumer conflict cases.

Other activities of NCAC include product testing, research and study focusing on controversial matters observed in people's lives. The results and outcomes of these activities are frequently released through various media outlets for the purpose of providing support to individual consumers.

NCAC also provides training programs for consumer counselors and people aspiring to work as consumer counselors.

Outline of NCAC

Organization Chart


Provides information and conduct research and study concerning consumer affairs from a comprehensive perspective to create stable and improved people's lives. NCAC also undertakes Alternative Dispute Resolution (ADR) procedures for important consumer conflict cases.


Tsuneo Matsumoto
Executive vice president
Saori Sorin
Executive vice president
Susumu Sakata
Executive vice president
Sayuri Kato
Yukihiro Suzuki
Miyo Iwata


October 1, 2003

Related law

Act on the National Consumer Affairs Center of Japan, Incorporated Administrative Agency(NCAC Law)
(Law No. 123, December 4, 2002)
(Latest revision: Law No. 43, June 2, 2017)


7 departments, 15 divisions, 4 sections, 1 library and 1 Senior Research Fellow(2017)


4 executives, 2 auditors, 129 staff members(April 2017)

Main Funding Sources

National government, publishing, and training


3-1-1 Yaei, Chuo, Sagamihara, Kanagawa, 252-0229
Tel: +81-42-758-3161 (Reception)
3-13-22 Takanawa, Minato, Tokyo, 108-8602
Tel: +81-3-3443-6284 (Planning Division)
Fax: +81-3-3443-6556 (Planning Division)