FY2023 Summary of Harmful and Hazardous Incident Data received through PIO-NET

This summary reflects "harmful/hazardous incident data"¹ collected by PIO-NET² in fiscal 2023.

1. ¹ "Harmful/hazardous incident data" combines data on products, services or facilities involved in an incident of harm, i.e. bodily injury and/or sickness, or other disease, etc. ("harmful incident data") and cases in which there was the potential for harm, even though no actual harm was suffered ("hazardous incident data").
2. ² PIO-NET is a database that collects information on inquiries concerning consumer affairs by linking NCAC with local consumer affairs centers and similar organizations across Japan via an online network.
3. Note: The Japanese fiscal year starts in April and concludes in March of the following year.

Trends and characteristics in FY2023

• There were 14,781 incidents reported as "harmful/hazardous incident data", a 1.1% decrease compared to the previous year.
• For "harmful incident data" as which 12,472 incidents were reported, the top three products/services were "cosmetics", "health food" and "medical services". For "hazardous incident data" as which 2,309 incidents were reported, the top three products/services were "four-wheel automobiles", "health food" and "prepared food".
• The reported number of "hazardous incident data" decreased by 421 from the previous year, affected by a decrease of 1,009 in "cosmetics". More than 70% of the victims were female.
• Regarding "hazardous incident data", there was an increase of 258 incidents from the previous year.