FY2021 Summary of inquiries received by Consumer Hotline for Tourists
The National Consumer Affairs Center of Japan (NCAC) launched the Consumer Hotline for Tourists in December 2018 to offer telephone consultation that inbound tourists to Japan can use if they experience consumer detriment while visiting Japan. The Consumer Hotline for Tourists is accessible in seven languages, i.e. English, Chinese, Korean, Thai, Vietnamese, French and Japanese with use of interpretation service through a three-way call system.
The following summary reflects inquiries received by the Consumer Hotline for Tourists in fiscal 2021.
Details of the information will be described in the "Annual Report on Consumer Affairs 2022", which will be released on NCAC's website in October 2022.
- Note: The Japanese fiscal year starts in April and concludes in March of the following year.
Trends and characteristics in FY2021
Inquiries received by Consumer Hotline for Tourists
- The Consumer Hotline for Tourists received 90 inquiries in fiscal 2021. The 90 inquiries consist of 10 inquiries from inbound tourists to Japan, 69 inquiries from foreign residents in Japan, 10 inquiries from foreign nationals outside Japan and one inquiry from unidentified person. Due to the measures against COVID-19, inquiries from inbound tourists to Japan dropped sharply.