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[Updated in October 2021]

What is NCAC ?

Introduction

The National Consumer Affairs Center of Japan (NCAC), established as a special public corporation in October 1970, was turned into an incorporated administrative agency in October 2003 under the Act on National Consumer Affairs Center of Japan.

Recently, consumer affairs issues have become diverse and complex affected by the advancement of IT, globalization, aging society with fewer children, etc. Reliable information plays an increasingly vital role for consumers to lead a safe and secure life.

NCAC serves as a core institution on consumer affairs in cooperation with the Japanese government, local consumer affairs centers and other relevant organizations across Japan under the Basic Consumer Act by utilizing consumer related information from local consumer affairs centers, etc. to prevent and minimize consumer detriment. Furthermore, NCAC supports consumer consultation services at local consumer affairs centers, etc. and conducts alternative dispute resolution (ADR) procedures to resolve important consumer disputes. NCAC also engages in testing products and product groups to solve consumer complaints and widely share relevant issues, providing training sessions for consumer affairs consultants and municipal staff handling consumer affairs, conducting survey research on consumer affairs and releasing information for consumers through various media. In this way, NCAC makes efforts to contribute to the safety and wellbeing of consumers.

Outline of NCAC

Organization Chart

Mission

Provides information and conduct research and study concerning consumer affairs from a comprehensive perspective to create stable and improved people's lives. NCAC also undertakes Alternative Dispute Resolution (ADR) procedures to resolve important consumer disputes.

Board

President
YAMADA Akinori
Executive Vice President
HOKIGUCHI Tomoko
Executive Vice President
HAYASHIDA Masahide
Executive Vice President
KAWAGUCHI Noriko
Auditor
NISHI Kikuo
Auditor
KASHIO Tetsuya

Established

October 1, 2003

Related Law

Act on National Consumer Affairs Center of Japan
(Act No. 123, December 4, 2002)

Structure

7 departments, 15 divisions, 4 sections, 1 library and 1 Senior Research Fellow (2018)

Staff

3 executives, 2 auditors, 137 staff members (April 2021)

Main Funding Sources

National government, publishing, and training sessions

Address

NCAC(Sagamihara)[map]
3-1-1 Yaei, Chuo-ku, Sagamihara-shi, Kanagawa-ken, 252-0229
NCAC(Tokyo)[map]
3-13-22 Takanawa, Minato-ku, Tokyo, 108-8602

Structure of consumer administration in Japan

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