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[May 2010]

NCAC NEWS(Vol.22,No.1)

INDEX

Consumer Affairs Climate

  • The implementation status of NCAC ADR procedures and the summary of outcomes (from October to December, 2009)
  • The trends seen in consumer issues reported through the "NCAC Weekend/Holiday Consumer Hotline" over the period of one month from the commencement of the hotline operation (from Saturday, January 16 to Sunday, February 14, 2010)

Activities of the National Consumer Affairs Center of Japan (hereinafter 'NCAC')

Surveys

  • An issue faced by a cancer patient: The refusal of an insurance company to provide the insurance for hospitalization which was required to lower the patient's blood sugar level in preparation for surgery designed to remove the cancer (recommendations provided by the subcommittee of NCAC's Special Committee for Handling Consumer Complaints)
  • Aggressive and persistent sales of fruit including apples and mandarins
  • A company that continues to issue bonds using its previous business names after liquidation: Do not become tempted to purchase bonds issued under the name of "African Trust" or "African Partner"
  • Be aware of the sales of how-to information products proclaiming to bring about 'guaranteed profits' or to provide a 'money-back guarantee': Problematic areas observed in the case examples where how-to information products were purchased from online shopping mall operators
  • Research and study concerning the appropriateness of after-school care environments: Significant differences have been revealed in prefectural initiatives designed for after-school care services

Safety Hazard Related Information

  • Safety hazards caused by eyelash extension treatment
  • An injury case where a child fell onto the ground due to an ornament located on each of a pair of children's boots becoming entwined
  • Safety of baby carriers including slings and wraps: These products may become a cause of suffocation,falls and/or groin dislocations

Product testing

  • The poorly immobilized handles of a sports type folding bicycle: A serious accident took place where the rider fell off the bicycle resulting in a broken collar bone
  • Surveys concerning accessories that may possibly be worn by children: Elution of cadmium or lead
  • Survey results concerning passenger car floor mats that may interfere with the accelerator pedal