January . 2010(Vol.21 No.5)*PDF

[contents]

Consumer Affairs Climate

• Results of the special consumer consultation program “Emergency Call Number 110 for Elderly Consumers”
• The summary of the ‘inquiries and complaints involving personal information’: The number of cases has been declining as a result of the establishment of the Personal Information Protection Law
• The summary of the inquiries and complaints involving the Consumer Contract Law and the major court cases
• The summary of the inquiries and complaints raised as a result of accidents caused by products and the major court cases
• The implementation status of NCAC ADR procedures and the summary of outcomes (from September to October, 2009)

Activities of the National Consumer Affairs Center of Japan (hereinafter ‘NCAC’)

(1) Surveys

• Increasing consumer issues triggered by door-to-door sales of solar power systems: Do not be tricked by tempting offers such as ‘profits can be created from the sales of solar power’ and ‘incentives are provided by the government’
• Be aware of forceful solicitations targeting prospective job-hunting new graduates: Students have been forced to join an English conversation class or a recruiting seminar
• Increasing problems involving affiliate marketing and drop shipping: Be aware of offers of ‘casual internet side businesses’ claiming to be an ‘easy way to earn money’
• Reject any solicitations provided by unknown shady operators soliciting for ‘questionable bonds’

(2) Safety hazard information

• Decorative gold fish toys with a lead weight: The risk of lead poisoning and a warning provided by a pediatrician
• Safety hazards caused by meals provided at ‘restaurants’: The necessary handling in the event of a problem

(3) Product testing

• Safety of hot-water bottles designed to be heated using microwaves or IH hot plates
• Masks proclaimed to be effective in protecting against flu viruses: The reliability of product labeling content

• Nov. 2009(Vol.21, No.4)*PDF
• Sep. 2009(Vol.21, No.3)*PDF
• July. 2009(Vol.21, No.2)*PDF
• May. 2009(Vol.21, No.1)*PDF
• Mar. 2009(Vol.20 No.6)*PDF
• Jan. 2009(Vol.20 No.5)*PDF
• Nov. 2008(Vol.20 No.4)*PDF
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• Mar. 1998(Vol.9,No.3-4)
• Feb. 1998(Vol.9,No.1-2)
• Mar. 1997(Vol.8,No.4)
• Jan. 1997(Vol.8,No.3)
• Oct. 1996(Vol.8,No.2)
• July. 1996(Vol.8,No.1)
• Mar. 1996(Vol.7,No.4)
• Feb. 1996(Vol.7,No.3)
• Oct. 1995(Vol.7,No.2)